Cancellation Policy
Last updated: January 01, 2025
1. Subscription Cancellation
At MyRevive, we strive to provide flexibility in managing your subscriptions. You may cancel your subscription at any time through your account portal or by contacting our support team at torsunov.oleg.international@gmail.com. The following options are available in accordance with Stripe’s subscription management rules:
Immediate Cancellation: Your subscription will end immediately upon cancellation, and no further invoices will be generated. Any unused portion of the current billing period will not be refunded unless otherwise specified (see Refund Policy below).
End of Billing Period: You may schedule your subscription to cancel at the end of the current billing period, allowing you to continue using the service until the period you’ve paid for concludes. No further charges will occur after this date.
Custom Cancellation Date: You may request a specific cancellation date within the current billing period. A prorated credit may be applied to your account for the unused portion, but refunds are not available for custom cancellation dates per Stripe’s rules.
2. Automatic Renewal
All subscriptions automatically renew on their anniversary date (monthly or annually, depending on your plan) unless canceled prior to the renewal date. To avoid renewal, you must cancel at least 24 hours before the renewal date. Once a subscription renews, it is subject to our Refund Policy below.
3. Failed Payment Attempts
If payment for your subscription fails, Stripe will attempt to charge your payment method up to eight times (configurable in our settings). If all attempts fail, your subscription will be automatically canceled, and access to services will cease. You may reactivate your subscription by updating your payment method and settling any outstanding balance.
4. Reactivating a Scheduled Cancellation
If you schedule a cancellation but change your mind, you can reactivate your subscription before the cancellation takes effect by updating your settings in the account portal or contacting us directly. Once a cancellation is finalized, you’ll need to resubscribe to restart services.
Refund Policy
1. General Refund Guidelines
At My Revive, refunds are processed through Stripe, our payment provider, and are subject to the following terms. Refunds are issued at our discretion and in compliance with Stripe’s refund capabilities.
Eligibility: Refunds may be requested within 30 days of the original payment date, provided the service has not been fully utilized or consumed (e.g., digital products accessed or services rendered).
Processing: Refunds are submitted to your bank or card issuer via Stripe and typically appear on your statement within 5-10 business days, depending on your bank’s policies. Refunds use our available Stripe balance; if insufficient, processing may be delayed until funds are available.
Non-Refundable Fees: Stripe’s processing fees are non-refundable. Any refund issued will exclude these fees unless otherwise required by law.
2. Subscription Refunds
Immediate Cancellation: If you cancel your subscription mid-billing cycle, no automatic refund is issued for the unused portion unless specified below. You may request a prorated refund by contacting us within 30 days of cancellation, subject to approval.
Prorated Refunds: When canceling mid-cycle with a prorated refund option selected, we may issue a refund for the unused portion of the billing period. This is calculated based on the remaining days and processed through Stripe. Note: If a custom cancellation date is set, Stripe generates a credit proration instead of a refund.
Full Refunds: A full refund of the last payment may be issued if requested within 30 days of the charge and if the service has not been used. After this period, refunds are not guaranteed.
Annual Subscriptions: For annual plans, refunds are not offered for unused months unless cancellation occurs within 30 days of the initial payment, and only if the service remains unused.
To request a refund:
Contact us at torsunov.oleg.international@gmail.com with your order details and reason for the request.
We’ll review your request and, if approved, process the refund through Stripe.
You’ll receive confirmation once the refund is initiated.
3. Payment Cancellations
Payments can be canceled before completion (e.g., pre-authorized but not captured) at no cost, per Stripe’s rules. Contact us immediately if you believe a payment should be canceled.
Once a payment is completed, it can only be refunded, not canceled, and is subject to the terms above.
4. Failed or Disputed Refunds
Expired/Canceled Cards: Refunds to expired or canceled cards are handled by your card issuer, typically credited to a replacement card or via an alternate method (e.g., check). If a refund fails, the amount will be credited back to our Stripe balance, and we’ll work with you to resolve it.
Disputes: If you dispute a charge with your bank, we may cancel your subscription immediately without prorating (per Stripe’s dispute settings). Refunds related to disputes are handled case-by-case.
5. Exceptions
We reserve the right to offer refunds outside these terms in exceptional circumstances (e.g., technical issues preventing service delivery). All refund decisions are final and at our discretion.
Notes on Compliance with Stripe Rules
Subscription Cancellation: Stripe allows immediate, end-of-period, or custom-date cancellations, with prorated credits for custom dates but no refunds unless manually issued. This policy reflects those options (see Stripe Documentation: Cancel Subscriptions).
Refunds: Stripe processes refunds from the merchant’s balance, not pending funds, and supports full or partial refunds. This policy ensures transparency about processing times and non-refundable fees (see Stripe Documentation: Refund and Cancel Payments).
Customer Responsibility: Stripe requires customers to contact the merchant (not Stripe) for cancellations or refunds, which is emphasized here (see Stripe Support: Refund Requests).
Disputes: Stripe allows merchants to configure whether subscriptions cancel on disputes, reflected as an option here.